1. Conditions
- Deadline: 14 days from delivery
- Items must be intact with original packaging (including tags/accessories/freebies)
- Exclusions: Promotional items (≥30% discount), personalized products/intimate/jewelry
- Shipping: €4.95 deducted from the refund; Orders ≥€39.99 with free shipping will be charged €4.95 if the return brings the total under €39.99
2. Procedure
① Download the [Return Form] , send photos to valorialuxereso@gmail.com (Subject: Return Request + Order No.)
WhatsApp +39 377 8342574 (Mon-Fri 9:00-18:00)
② Put form + items in original package, apply return label (contact us if lost)
③ Drop off at FedEx point or request collection
Address: VALORIALUXE RESO, VIALE CERTOSA 218, 20156 Milan, Italy
④ Refund within 14 working days after inspection
3. Contacts
valorialuxereso@gmail.com (Subject: Return Request + Order No.)
WhatsApp +39 377 8342574 (Mon-Fri 9:00-18:00)
Replacement Policy
1. Conditions
- Only for shipping defects/errors
- Deadline: Report within 2 days (extendable to 7 days with opening video)
- Video must show: intact package + complete opening + defect (send within 24h)
2. Procedure
① Send order number + proofs
② Approval: Prepaid return label
③ Ship with DHL/FedEx
④ Replacement sent within 3 working days
3. Notes
- Disputes: provide evidence within 48 hours
- Frauds lead to the revocation of the right to return